ROLE: BILLER · BLRxxxxxxROLE: SERVICE PROVIDER
Biller & Service Provider Agreement
Effective: 01 July 2026 · Last updated: 11 August 2026
This Agreement is entered into between RBUY Marketing Private Limited (operating as ROOPAY SHOPPE™, "the Platform") and you ("the Biller" or "Service Provider"). By activating a Biller role (BLR ID), you confirm that you have read, understood, and agree to be bound by all terms below.
1. Eligibility & Role
›This Agreement applies to businesses, professionals, and registered entities providing services across any of the 22 service categories on ROOPAY SHOPPE™.
›Service categories include: Delivery, Hospitality, Healthcare, Education, Utilities, Telecom, Finance, Transport, Food & Dining, Home Services, Retail, Entertainment, Government, Personal Care, Pet Care, Agriculture, Religious / Charity, Professional, Digital, Real Estate, Technical & Labour, Farmer & Agriculture.
›You must be at least 18 years of age, legally registered to offer the services listed, and hold all applicable licences, certifications, or permits required for your service category.
›Your Biller role remains active for 365 days from the date of activation and must be renewed annually.
2. KYC Requirements
Full KYC verification is mandatory before you can list services, accept bookings, or withdraw earnings:
GSTValid GST Registration Certificate — mandatory for service providers whose annual turnover exceeds the GST threshold.
PANPermanent Account Number (PAN) — mandatory. No-PAN billers face 5% TDS.
BANKBusiness bank account number and IFSC for settlement.
BUSINESSBusiness registration / trade licence relevant to your service category (e.g., FSSAI for food, ABDM for healthcare, IRCTC for travel-related services).
OTHERProfessional certifications where applicable (e.g., medical degree for healthcare, CA certificate for financial services).
All submitted documents are AES-256 encrypted and stored on secure private cloud. Falsification of KYC or licence documents leads to immediate termination and reporting to regulatory authorities.
3. Service Listing Rules
›You may only list services within the category(ies) for which your KYC and licences have been verified.
›Service descriptions, pricing, timelines, and scope must be accurate, complete, and non-misleading.
›Pricing once displayed must be honoured. Unexplained price hikes after booking confirmation are prohibited.
›You must disclose all applicable taxes (GST etc.) in your listed service price or clearly note "plus applicable taxes."
›Services that are illegal, regulated without the required licence, or that violate Indian consumer protection laws may not be listed.
4. Booking Fulfilment
›You must confirm or reject service bookings within 24 hours. Unresponsive bookings auto-cancel and are fully refunded to the customer.
›Once confirmed, you are bound to deliver the service at the agreed time, location, and scope. Cancellation post-confirmation requires prior user notification and may affect your platform rating.
›For on-site services (plumber, mason, doctor visit etc.), your representative must arrive within the agreed window.
›Quality of service must meet reasonable consumer expectations. Persistent complaints will result in rating penalties and potential role suspension.
5. Platform Charges
›A 5% platform charge applies to all BV wallet-based payments on both the customer and biller side.
›The 5% split: 1% to your Business Wallet (Available + Spendings), 1% to your assigned ME's wallet, 3% to the platform Admin Share Wallet.
›No listing fees, monthly subscriptions, or setup charges apply to Biller accounts.
6. Payments & Withdrawal
›Payments for completed bookings are released to your Biller Wallet after the service is marked as completed and any applicable customer review window has elapsed.
›Withdrawal from your Biller wallet requires verified KYC and a verified bank account.
›The platform enforces a one-active-withdrawal rule: you must wait for the previous withdrawal to credit before requesting a new one.
TDSTDS under Section 194O at 0.1% is deducted on annual earnings exceeding ₹5,00,000. No-PAN billers face 5% TDS.
›Withdrawal processing time: 3–7 business days.
7. Business Wallet (BW) Position
›As a Biller, you automatically earn a Business Wallet (BW) position that grows with every booking and transaction on the platform.
›Your BW position earns from the 3% Admin Share Wallet pool automatically, every hour, with no action required from you.
8. Refunds & Disputes
›Customers may raise a dispute within 24 hours of a completed booking if the service was not delivered as described or was substandard.
›The platform's dispute resolution team will investigate and may issue a full or partial refund to the customer, debiting your Biller Wallet accordingly.
›Three or more upheld disputes within a 90-day period may result in your Biller role suspension pending review.
9. Prohibited Conduct
›Listing services you are not licensed or qualified to provide.
›Accepting cash payments outside the platform to avoid platform charges.
›Engaging in discriminatory service refusal based on religion, caste, gender, or political affiliation.
›Misrepresenting qualifications, certifications, or service scope.
›Contact or solicit customers outside the platform for off-platform transactions.
›Listing government services, regulated financial instruments, or any service that requires regulatory approval you do not hold.
10. Governing Law & Amendments
›This Agreement is governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts at Virudhunagar, Tamil Nadu.
›For grievances, contact [email protected] or raise a support ticket from your dashboard.
›RBUY Marketing Private Limited reserves the right to modify these terms at any time. Continued use constitutes acceptance of the revised terms.
RBUY Marketing Private Limited
CIN: U51909TN2018PTC123874 · PAN: AAJCR0650F · GST: 33AAJCR0650F1ZP · TAN: MRIR02476F · UAN: TN32D0015605
2/716-8 VOC Nagar, Soolakkaraimedu, Tamil Nadu — 626003, India
[email protected] · 0091-9952411895 · www.roopayshoppe.com